Colleague Marco - from Business Developer at TeamValue to Service Manager at sister company Bizure
A familiar face. Marco van der Steijle. Already two years working in our Ohana.
Ohana? Yes, our family. Marco started as a Business Developer and has now made the 'switch' to Bizure, a revolutionary solution from TeamValue. We offer a new way of IT management based on Customer Intimacy. Why this switch and what you can expect from Marco in the near future? Read along.
Curious about what Bizure supports and the link with the TeamValue Group? Read more about it.
The "move" to Bizure
Marco: ''I see a growing demand from the market for managed services, but in a way that suits the organisation and is scalable. Normally, a client submits a question and it is dealt with via a ticket system. We identify, treat, isolate and solve. But is that really so sustainable?'' He adds: ''At Bizure I don't conclude SLAs but XLAs with our clients. We work on the basis of Modern Service Management and monitor on the following four axes: security, quality, cost management and resilience. Besides handling tickets, we also give solicited and unsolicited advice and come up with improvement proposals that make the customer's management environment transparent, predictable and scalable. From the point of view of Customer Intimacy, it's all about customer satisfaction; the least you can expect from a good management partner is that everything remains up & running''.
The Golden Path - the common thread for both TeamValue and Bizure
How do we help clients with their management environment? From our strategy that together we create an environment that is sustainable. Whether we have created a Business Intelligence solution, a Cloud Solution or have started a real business transformation through coaching, we always do that from The Golden Path. At Bizure we follow the same path to software that adds real value. Through dynamic control, a customer-fit dashboard and continuous monitoring of the user experience, we ensure that the team itself starts to act. After adoption, you will only need us for advice, flexible solutions and possible Azure Cloud Services.
Among others Humanitas, QualogyKenter, 123meetbedrijf, Air Miles and Deftpower are already using our solution.
Marco - years of experience in IT and continuous development
Marco has already gained a lot of experience in IT during his career. In the past, he worked among others at Microsoft and for an IT outsourcing company where he was active in the role of Business Development Manager and Modern Workplace Team Leader. Since November 2019, he has been running at TeamValue, also in the role of Business Development Manager and as an Azure DevOps Trainer. Working in a team, building bridges between 'internal' and 'external' and working with new technologies gives him a lot of energy. So now he is making the move to Bizure as Service Manager. I'm really looking forward to that. You're not only involved in the daily practice but also in policy. For me this is a nice horizontal growth step in my career. And I still prefer to do that with the TeamValue family because we are nowhere near finished creating beautiful IT solutions'', says Marco.
Read more from Marco?
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